Return Policy
14 Days money back gurantee
If you are not satisfied with CLOUDVOCAL’s product for any reason, you may send your refund request to service@cloudvocal.com
You have a 14-day trial period (from the day your order was signed and received) to return the product for a refund. The refund will be for the product's purchase price.
Important Refund Information:
- Shipping Fees: The original shipping cost will be deducted from your refund, even if your order initially qualified for free shipping.
- Tariffs & Duties: Please be aware that any import tariffs, taxes, or duties paid are non-refundable and will also be deducted from your refund amount.
- Nothing in this policy limits the statutory rights you have as a consumer under the laws of your country of residence.
From the 15th to the 28th day, a 15% restocking fee will be charged.
You may request a return within 14 days of receiving your order.
Extended return window (day 15–28): if you change your mind after 14 days, we still accept returns requested between day 15 and day 28 after delivery. A 15% restocking fee is deducted from the refund. This extended window is a voluntary offer and does not affect your statutory rights.
Once we receive the return request, customers need to follow the instructions to complete refund process:
1. Make sure everything is included in the return package.It should be returned in its original packaging where possible, together with your order number or proof of purchase.
2. Customer will need to contact local courier for picking up the return package
3. Plaese note that Cloudvocal will need to receive the return package within 14 working days (Weekend exlcuded). Any delay delivery will be charged additional 10% processing fee from the original refund amount.
4.withdrawal (EU/UK)
If your order is delivered to the EU or the UK, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This also applies to discounted and sale items.
*Refunds are only applicable to products purchased directly from cloudvocal.com and will not be accepted for products purchased from other unauthorized sources. You bear the direct cost of returning the goods, unless the item is defective or incorrect.
5.For customers outside the EU and UK, the refund covers the product price. The original shipping cost is deducted from the refund, including on orders that qualified for free shipping (we deduct the shipping cost we paid), unless the item was defective or incorrect.
6.mport duties, taxes and customs fees you paid directly to the carrier or customs on delivery are not refundable by us; you may be able to reclaim them from your local customs office. For EU and UK customers, any duties or taxes we charged at checkout are refunded in full.