When will i receive my order?

All purchases from Cloudvocal will be shipped by DHL. The package should arrive within 5 working days. However, due to unpredictable factors such as peak season (Christmas etc.) or delayed flight. It may also take up to 7 – 10 working days for customers to receive the goods.

Once you receive the tracking number (will be updated in the system). You can track the package from the following link:


Please note: If you are looking for an update shipping status after the package leave Cloudvocal. We would suggest you to directly contact the courier. 

Can Cloudvocal ship to my address?

Please refer to the following link and provide the intend shipping address in detail. We will have our staff to check and get back to you within 2 working days (Holiday & weekend excluded). 

Contact us

Tax, Import Duties, and VAT

Cloudvocal is not responsible for any cost that is derivative due to shipping destination’s tax regulation. By making the purchase from Cloudvocal website, you automatically agree that you will be responsible for any taxes, import duties or VAT cost.