Shipping Policy
*USA Deliveries*
From August 29, 2025 De minimis Threshold of USD$800 has been cancled.
All shipment going to USA will be charged 20% import tariffs/duties. To ensure no delays or unexpected cost. Through out the checkout process, we STRONGLY recommend customer select the "Cloudvocal Declration Service". By selecting the option, Cloudvocal will declare onbahlf of the customer.
Cloudvocal Declaration Service
Due to the unpredictable global situation and rapidly changing import policies, Cloudvocal has introduced the Cloudvocal Declaration Service.
The purpose of this service is to eliminate unexpected costs for customers upon delivery and to prevent shipping delays resulting from customs issues.
We strongly recommend selecting this option during the checkout process.
When will i receive my order?
All purchases from Cloudvocal will be shipped by DHL. The package should arrive within 5 working days. However, due to unpredictable factors such as peak season (Christmas etc.) or delayed flight. It may also take up to 7 – 10 working days for customers to receive the goods.
Once you receive the tracking number (will be updated in the system). You can track the package from the following link:
https://www.dhl.com/us-en/home/tracking.html
Please note: If you are looking for an update shipping status after the package leave Cloudvocal. We would suggest you to directly contact the courier.
Can Cloudvocal ship to my address?
Please refer to the following link and provide the intend shipping address in detail. We will have our staff to check and get back to you within 2 working days (Holiday & weekend excluded).
Tax, Import Duties, and VAT
If you DID NOT select "Cloudvocal Declaration Service"
Cloudvocal is not responsible for any cost that is derivative due to shipping destination’s tax regulation. By making the purchase from Cloudvocal website, you automatically agree that you will be responsible for any taxes, import duties or VAT cost.
Based on our research, here is a general overview of import taxes and duty thresholds for e-commerce parcels shipped from Taiwan.
Please note: To ensure accuracy and avoid unexpected fees, we strongly recommend confirming the latest rates with your local customs or tax authorities.
- USA:
From August 29, 2025 De minimis Threshold of USD$800 has been cancled.
Import tariffs/duties: 20% - EU (Europe):
VAT applies above: €22
Customs duties apply above: €150
Duty rate: Typically 0–10%
VAT rate: Typically 19% - 21% - Canada:
De minimis threshold: CA $20
Import taxes: GST/HST 5% - 15%
Duties: May apply above threshold (varies by product) - Mexico:
De minimis Threshold USD $50
Duties apply above threshold: Flat 19% - Australia:
De Minimis Threshold AUD $1,000
Duties apply above threshold 5% of FOB (Free on Board) value and GST at 10% of CIF (customs value + insurance cost + freight value)
The above information is for reference only. In the event of any discrepancies, the actual local regulations and charges shall prevail. We are not responsible for any duties, taxes, or fees incurred.